EU261 Compensation Claim Assessment
Claim received: 22 March 2020
Flight Number: EZY2582
Flight Date: 15 April 2020
Scheduled Departure Airport: Prague (PRG)
Scheduled Arrival Airport: Milan Malpensa (MXP)
Claim decision: Declined
Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004.
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight.
Our assessment of your claim
To further explain what happened; health and travel restrictions imposed to mitigate the spread of the Covid-19 virus, severely affected easyJet’s flying programme. This significantly impacted our programme along with other airlines and we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled as a direct result of these new travel restrictions imposed by local Governments.
EU261 Regulation
When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.
EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at
http://eur-lex.europa.euExpenses
Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at
https://www.easyjet.com/en/help/boardin ... cellations.
Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.
We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at.
Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have.
https://www.easyjet.com/en/help/boardin ... cellationsOnce again we are sorry for the disruption to your flight and hope to welcome you on board again soon.
Kind regards,
Keanon
easyJet Customer Service
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